Contact Us
Whether you have spotted an outdated bonus offer, want to ask about how we rate free spins deals, or simply want to flag something that does not look right on the site, we would like to hear from you. Online Casinos is run by a small team of researchers who track licensed US online casinos, and reader feedback is one of the ways we keep the site accurate.
What we can help with
Our inbox is best used for questions about the site itself rather than for account or payment issues with a specific casino. Some examples of what we can help with:
- Corrections — a free spins offer, bonus percentage, or rating figure that has changed since we last checked it
- Suggestions for a licensed US casino you think we should review
- Feedback on how we present bonus terms, wagering requirements, or payment information
- General questions about how our comparisons and editorial ratings work
- Reports of broken links, outdated pages, or technical issues on the site
What we cannot help with
We are an independent review and comparison site — we are not a casino, and we do not hold or process player funds. That means we are not able to:
- Access, close, or verify your account with any casino listed on this site
- Process deposits, withdrawals, or refunds on behalf of an operator
- Resolve disputes over bonus wagering, free spins credited to your account, or winnings
- Provide legal, financial, or gambling addiction counselling advice
For anything account-specific — a delayed withdrawal, a free spins bonus that has not applied correctly, or a dispute over wagering requirements — the casino's own customer support team is the right first stop, since they are the only party with access to your account. If you are concerned about your gambling habits or want to look at limit-setting tools and support organisations, our Responsible Gambling page lists where to turn.
Before you reach out about a bonus or offer
A large share of the messages we receive are about free spins and welcome bonuses, so it helps to check a few things first:
- Read the operator's full terms — headline figures like a match percentage or a free spins count almost always come with wagering requirements, expiry dates, or game restrictions attached
- Confirm you are looking at the current offer, since promotions on the operator's own site can change without notice even after we have listed them
- Check whether the free spins are credited automatically or need a bonus code entered at signup or first deposit
If, after checking, you believe an offer on Online Casinos no longer matches what the casino advertises, that is exactly the kind of correction we want to know about.
How we handle your information
Any details you send us — your name, email address, and the content of your message — are used only to respond to your enquiry. We do not sell contact details to casinos or third parties. Full detail on how the site operates, including our editorial approach, is covered on our About Us page, and our terms of use are set out on the Terms and Conditions page.
A note on responsible gambling
If gambling has stopped being enjoyable or is affecting your finances, relationships, or wellbeing, please treat that as more urgent than any question about bonuses or ratings. Every legitimate US casino offers self-exclusion options and deposit or time limits you can set directly on their platform, and free, confidential support is available through national and state-level problem gambling organisations. Our Responsible Gambling page has more on setting limits and where to find help.
Response times
We aim to reply to genuine enquiries as promptly as we can, though response times may vary depending on volume. Messages about factual corrections or outdated information are usually reviewed first, since keeping listings accurate is central to what this site does.